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WhatsApp Business Solutions

# WhatsApp Business Solutions Your Whole Team Can Run

AigentZone is a Meta Tech Provider delivering WhatsApp Business Platform solutions. We turn WhatsApp into a proper business channel — shared across your team, attached to your customer records, and supported by automation — instead of a personal app sitting on one employee’s phone.

Delivered by AigentZone, a UAE business technology company — about AigentZone

## What a WhatsApp business solution actually involves

The WhatsApp app on a phone is built for one person. The WhatsApp Business Platform is built for a company: several people can work from the same business number, every conversation is recorded against a customer, permissions decide who sees what, and routine replies, reminders and campaigns can be automated.

Moving to the Platform is a setup project, not a download. It covers connecting your number, defining how conversations are assigned and escalated, deciding what the automation is allowed to say, and training the people who will use it every day.

Messaging fees charged by WhatsApp and Meta are separate from the solution itself and are billed according to their own rates.

## Signs your business has outgrown the WhatsApp app

Staff reply from personal phones, so the conversation history leaves when they do
Nobody can check what was already promised to a customer
Messages are missed when one person is busy, off, or asleep
Managers cannot see response times or who is handling which customer
Campaigns, reminders and follow-ups are sent manually, one chat at a time

## What AigentZone sets up around WhatsApp

The scope is agreed per business. These are the building blocks most teams start with.

### A shared team inbox

One business number your team works from together, with assignment, internal notes, and the ability to hand a conversation over properly.

### Customer records

Each customer has a profile holding their conversation history, notes, bookings, previous interactions, and where they came from.

### Automated replies

Common questions answered from approved business information, including outside working hours, with a handover to a person when needed.

### Booking over WhatsApp

Customers pick a service and an available time and confirm the appointment without leaving the chat.

### Campaigns and reminders

Approved campaigns, announcements, reminders and follow-up messages sent to selected customer groups.

### Reporting you can act on

Response time, open conversations, closed tickets, campaign results, team activity, and where customers came from.

## When WhatsApp alone is not the whole picture

Most businesses do not stop at WhatsApp. Customers also message on Instagram and Facebook, and they still pick up the phone. OmniLink is the platform AigentZone builds and operates for exactly that situation.

- WhatsApp, Facebook Messenger, Instagram messaging and business calls in one workspace
- CRM, sales management, automation, booking and AI attached to those conversations

See OmniLink

## Why work with AigentZone on WhatsApp

### Meta Tech Provider

AigentZone is a Meta Tech Provider delivering WhatsApp Business Platform solutions.

### Configured around how you work

We start by understanding your teams, services, channels and customer journey, then build the setup around them.

### Arabic and English

Customer journeys and team workflows can be scoped for both languages during implementation.

### Connected to your other systems

WhatsApp rarely lives alone. AigentZone also delivers systems and API integration so it connects to what you already run.

## Related solutions

### Omnichannel Communication

Bring WhatsApp, Messenger, Instagram, and business calls into one inbox with clear ownership.

### CRM & Sales Solutions

Track customers, manage the sales pipeline, and keep follow-up organized in one system.

### Business Automation

Replace manual follow-up, routing, and repetitive operational work with automated workflows.

All solutions→

## Ready to move WhatsApp off personal phones?

Tell us how your team handles customer messages today and we will show you what changes.

Discuss Your WhatsApp Setup Send a Message