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Cloud PBX & Business Communications

# A Business Phone System, Deployed and Connected for You

AigentZone is a 3CX Partner. We design, deploy, integrate and train your team on a complete cloud phone system — extensions, your existing business numbers, desktop and mobile apps, and a connection to the systems where your customer information already lives.

Delivered by AigentZone, a UAE business technology company — about AigentZone

## How a Cloud Phone System Fits Together

Your business numbers and your team — wherever they work — on one 3CX system that talks to the software you already use.

- Your Business Numbers Kept on one system
- Mobile Users Mobile app
- Office Users Desktop app and extensions

Cloud PBX 3CX, deployed by AigentZone

- CRM & Business Systems Calls linked to customer records
- Call Routing & Teams Queues and call workflows

Diagram: business numbers, mobile users and office users connect to a 3CX cloud PBX, which in turn connects to CRM and business systems and to call routing for teams.

## What changes when the phone system moves to the cloud

A traditional phone setup ties calls to a box in an office and a handset on a desk. A cloud PBX moves that to software: the same business number rings wherever your team is, on a laptop or a phone, and the whole system is configured from one place.

The part most businesses underestimate is everything around the software. Numbers have to be brought across, extensions and call routing have to match how the company actually works, the apps have to be installed and working on real devices, and the team has to know how to use them on day one.

That is the work AigentZone takes on. We are a 3CX Partner, and we handle the deployment as a project rather than handing over a licence and a login.

## What we deploy

### 3CX PBX deployment

Full 3CX PBX setup and configuration, delivered as a cloud phone system for your business.

### Users and extensions

Extensions created per employee or department, with the permissions and structure your team needs.

### Your business numbers

Existing business landline numbers connected into the PBX environment so customers keep calling the number they know.

### Mobile-based communication

Employee mobile numbers and SIM-based communication connected where the project architecture supports it.

### Desktop and mobile apps

3CX desktop and mobile applications set up on the devices your team actually uses.

### CRM and system integration

The phone system connected to your CRM or business systems, based on your environment and the integrations available for it.

### Call workflows

Call routing and business communication flows configured around your departments and working hours.

### Onboarding and training

Your employees trained on the phone system so it is used properly from the first week, not worked around.

## What a deployment covers

Scope is agreed per business, but a typical project includes all of the following.

Cloud PBX built and configured for your business
Extensions for every user and department
Business landline numbers connected into the system
Mobile communication connected where supported
Desktop and mobile apps installed and tested
Call routing built around your departments
Integration with CRM or business systems where available
Team training and handover

## How a deployment runs

1

### Review your current setup

We look at your existing numbers, departments, call volume and the systems already in use.

2

### Design the system

Extensions, departments, routing rules and working hours are agreed before anything is switched on.

3

### Deploy and connect

The PBX is deployed, your numbers are connected, and integration with your CRM or business systems is set up where available.

4

### Install and test

Desktop and mobile apps are set up on real devices and call flows are tested before go-live.

5

### Train the team

Employees and managers are trained on transfers, queues, the apps, and day-to-day use.

## When calls are only part of the conversation

Most customers do not only call. They message too, and a call that has no connection to the WhatsApp thread before it leaves your team guessing.

OmniLink, the platform AigentZone builds, brings business calls together with WhatsApp, Facebook Messenger and Instagram messaging in one workspace, attached to the same customer record.

See OmniLink

A phone system deployment does not require OmniLink. The two are combined only when a business wants calls and messaging handled together.

## Why deploy with AigentZone

### 3CX Partner

AigentZone is a 3CX Partner delivering cloud PBX and business communication solutions.

### Deployment, not just a licence

We design the system, connect your numbers, set up the apps and hand it over working.

### Connected to your systems

Integration with CRM and business systems depends on your environment, and we scope it with you before committing.

### Your team is trained

A phone system only works if people use it. Onboarding and training are part of the project.

## Related solutions

### Omnichannel Communication

Bring WhatsApp, Messenger, Instagram, and business calls into one inbox with clear ownership.

### CRM & Sales Solutions

Track customers, manage the sales pipeline, and keep follow-up organized in one system.

### Systems & API Integration

Connect CRM, telephony, POS, and business systems through APIs so data moves in one flow.

All solutions→

## Still running calls through personal phones?

Tell us how many users and numbers you have and we will outline what a deployment would involve.

Discuss Your Phone System Send a Message