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AI Omnichannel Platform

# OmniLink Connects Every Customer Conversation in One Intelligent Workspace

Unify WhatsApp, Facebook Messenger, Instagram messaging, and business calls with CRM, sales management, automation, booking, and AI — one platform built for service-driven businesses, clinics, and growing teams.

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Communication Channels

## Four Channels, One Customer Record

OmniLink brings WhatsApp, Facebook Messenger, Instagram messaging, and business calls into a single workspace, so every conversation stays attached to the same customer.

WhatsApp WhatsApp Business Platform
Facebook Messenger Page messaging
Instagram Messaging Direct messages
Business Calls Telephony integration

Operational Capabilities

## More Than an Inbox — CRM, Sales, Automation, Booking, and AI

Channels bring the conversation in. These capabilities decide what happens next, so customer communication becomes a managed business operation rather than a set of chats.

### CRM

Customer profiles with conversation history, notes, bookings, previous interactions, and communication source.

### Sales Management

Qualify leads, route them to the right team, and follow opportunities through to booking or sale.

### Business Automation

Automate routing, assignment, follow-up, and repetitive operational steps across the customer journey.

### Booking & Appointments

Calendar, services, and resources with appointment workflows that run inside the conversation.

### AI-Powered Operations

AI agents handle replies, qualification, routing, bookings, and quality review using approved business data.

Where OmniLink Fits

## One Product Inside a Wider Set of Solutions

OmniLink is developed by AigentZone, a UAE business technology company. If your need is broader than the product, these solution pages explain how we approach it.

### Business Automation

Replace manual follow-up, routing, and repetitive operational work with automated workflows.

### CRM & Sales Solutions

Track customers, manage the sales pipeline, and keep follow-up organized in one system.

### Omnichannel Communication

Bring WhatsApp, Messenger, Instagram, and business calls into one inbox with clear ownership.

### WhatsApp Business Solutions

WhatsApp Business Platform solutions for customer messaging, campaigns, and automation.

### AI Solutions

AI agents and AI-assisted workflows applied to real customer and operational processes.

### Cloud PBX & Business Communications

Cloud phone systems and call-center setup, including 3CX deployment and CRM integration.

AI-Powered by Design

## OmniLink Puts AI Agents to Work on Your Customer Operations

Unlike standard CRM tools, OmniLink embeds AI directly into your workflows — handling replies, qualifying leads, routing conversations, managing bookings, and flagging quality issues automatically. Every agent is configured around your approved business data and supports both Arabic and English.

### AI Auto Reply

Respond to customer questions using approved business data and information, including outside business hours.

### Booking Agent

Help customers choose services and available times, then confirm appointments end-to-end through WhatsApp.

### Lead Qualification

Ask relevant questions to understand customer needs and direct each lead to the correct team.

### Smart Routing

Automatically route conversations to the appropriate department, employee, or group based on context.

### FAQ Agent

Answer common questions about services, prices, working hours, locations, and policies without agent involvement.

### Knowledge Base Agent

Use approved company files and internal knowledge to provide accurate, knowledge-based responses.

### Quality Agent

Evaluate employee responses and suggest improvements to raise customer communication quality.

Operational Impact

Faster answers, more accurate guidance, better customer context, and fewer repetitive tasks for the team.

The Challenge

## Customer Communication Is Fragmented

Without OmniLink

- Customer messages arrive across WhatsApp, calls, and social — with no single view
- Agents work from personal phones with no handover, history, or accountability
- Missed follow-ups and slow responses lose leads before they convert
- Managers have no visibility into team activity or customer wait times

With OmniLink

- One organized inbox for every channel — WhatsApp, calls, web, and more
- Shared workspace with assignment, notes, and full conversation history
- AI handles first response and follow-up reminders automatically
- Live reports show response times, open threads, and team performance

Core Features

## Communication, Ownership, and Operational Control

The essential tools teams need to organize customer communication, assign responsibility, manage bookings, run campaigns, and understand performance.

### Unified Inbox

Manage all customer messages and interactions in one centralized inbox instead of across different employees and devices.

### Ticket Management

Turn conversations into tickets, assign ownership, follow progress, and close requests in an organized way.

### Conversation Management

Open, close, assign, and track every customer thread from first contact to resolution.

### Customer Profiles

View customer information, conversation history, notes, bookings, previous interactions, and communication source.

### Team & User Management

Assign conversations, manage user permissions, monitor responsibilities, and improve team accountability.

### Internal Notes

Add private notes inside conversations so employees can coordinate without sending them to the customer.

### Forward & Share Conversations

Forward a conversation with a mandatory note or share access with another employee when collaboration is needed.

### Broadcast Campaigns

Send approved campaigns, announcements, reminders, and follow-up messages to selected customer groups.

### Reports & Analytics

Track response time, open conversations, closed tickets, campaign results, team activity, and customer sources.

### Customer Source Tracking

Identify tracked entry points such as WhatsApp campaigns, phone calls, and other available customer sources.

Marketing Intelligence

## Turn Customer Conversations Into Measurable Marketing Insight

OmniLink tracks where customers come from, connects conversations to campaigns, and shows which marketing activity drives bookings or sales — so marketing decisions are grounded in real data, not guesswork.

Customer source tracking and campaign source analysis
Lead quality measured by campaign and channel
Conversion tracking from conversation to booking or sale
Retargeting customer lists built from interaction history
Marketing budget optimization using measurable results

Dashboard & Management

## A Central View for Owners, Managers, and Operational Teams

OmniLink gives decision-makers practical control over customer communication, team performance, and marketing results — all from one centralized dashboard.

Reports and performance analytics
Conversation inbox and ticket management
Customer source and campaign performance reports
Customer profiles and team assignment
AI agent settings and user permissions
Calendar, booking, channel, and campaign management

Target Industries

## Flexible Customer Operations for Service-Driven Businesses

### Clinics & Medical Centers

Primary use case

Patient booking, appointment reminders, missed-call handling, and follow-up workflows managed over WhatsApp.

### Sales & Follow-Up Teams

Never miss a lead. Qualify, assign, and follow up on every inquiry from one workspace.

### Customer Support Operations

Faster response, lower ticket backlog, and full conversation history per customer.

### Multi-Branch Businesses

Manage customer communication across multiple locations from one unified platform.

Business Benefits

## Operational Control With Measurable Impact on Growth

OmniLink helps teams move from scattered communication to organized, intelligent, measurable, and scalable customer operations.

Higher conversion rate from inquiry to booking or sale
Better customer experience across every touchpoint
Faster customer response with AI handling routine inquiries
Clear reports on team performance and customer sources
Less manual work and repetitive follow-up tasks
Better team control and conversation accountability
Scalable operations as your team and volume grow
Retargeting support using interaction and booking history
Better campaign optimization from measurable results

OmniLink Packages

## Flexible Packages Designed for Real Customer Operations

Messaging usage, selected add-ons, and Call Management are billed according to the rules below.

### Starter

For small teams starting with structured WhatsApp communication and basic customer management.

AED 750

/ month

Setup: AED 1,500

3 users · 1 channel

- Unified ticket inbox and contact CRM
- Basic teams, assignment, internal notes, and dashboard
- Campaign access with 10,000/month broadcast capacity
- Basic campaign reporting
- AI replies not included
- Call Management not included

Discuss This Plan

### Growth

For growing businesses that need structured communication, bookings, automation, and campaigns.

AED 1,600

/ month

Setup: AED 2,000

6 users · 2 channels

- Team and conversation management with contact CRM
- Calendar, booking, services, and resources
- Broadcast capacity up to 80,000/month
- 2,000 AI written replies/month
- Call Management available upon request

Discuss This Plan
Most Popular

### Professional

For businesses that need advanced operations, reporting, call management options, and follow-up control.

AED 2,500

/ month

Setup: AED 3,500

10 users · 3 channels · 1 branch

- Includes all Growth features
- 5,000 AI written replies/month
- AI booking assistant and campaign analytics
- Advanced routing and follow-up pipeline
- Advanced reports
- Call Management available upon request
- AI Employee Quality Report (add-on)
- 1 monthly optimization session and priority support

Discuss This Plan

### Enterprise

The complete OmniLink business operations solution — CRM, sales pipeline, workflow automation, AI, and customer communication in one system.

AED 4,500+

/ month

Setup from AED 7,000

Custom users, channels & branches

- Advanced CRM and sales pipeline built on customer profiles, source tracking, and follow-up control
- Business workflow automation across routing, assignment, bookings, and follow-up
- Custom users, channels, branches, broadcast capacity, and AI usage
- Custom integrations and reporting
- Dedicated account management
- Call Management quoted separately based on scope

Contact Us

Prices are monthly, excluding VAT if applicable. WhatsApp, Meta, telecom, and 3CX fees are separate unless explicitly quoted. Broadcast capacity is platform sending capacity, not free messages. Custom integrations are quoted separately.

Book a Demo Discuss Your Plan

Implementation Process

## A Clear Path From Business Analysis to Go-Live

OmniLink implementation follows structured steps based on the approved business scope, channels, workflows, and operational requirements.

1

### Business Analysis

Understand teams, services, channels, campaigns, and the customer journey.

2

### Account Setup

Create the company account, users, teams, permissions, and initial configuration.

3

### Channel Connection

Connect WhatsApp, phone calls, or supported channels within agreed scope.

4

### Workflow Configuration

Configure routing, tickets, departments, bookings, follow-ups, and internal procedures.

5

### AI Agent Setup

Configure knowledge, replies, booking logic, and routing rules.

6

### Tracking & Reports Setup

Prepare operational, team, customer-source, and campaign reports when data is available.

7

### Testing

Test customer journeys, workflows, AI responses, bookings, tracking, and notifications.

8

### Team Training

Train employees and managers to use OmniLink effectively.

9

### Go Live

Launch the approved configuration and begin managing real customer interactions.

10

### Support & Optimization

Monitor performance and improve workflows, automation, and reports based on real usage.

## Ready to Transform How Your Business Communicates With Customers?

Book a demo with AigentZone and discover how OmniLink can help your team respond faster, manage better, and convert more opportunities.

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